FAQs

No, all you need is an email address to place and track orders. To check out faster, access your wishlist and order updates, we recommend setting up a JNBYPLUS account.

Follow the forgot your password link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.

Stay informed of new arrivals, trends and exclusive promotions by entering your email address at the bottom of our homepage. You can manage your email preferences in your account.

Yes, you may be able to cancel some items before we prepare your order. Contact us at info@jnby.com to cancel your order.You can't add items to an existing order, but you can place a new order for any additional pieces.

This is determined by your delivery destination and will be displayed at checkout before placing your order. If your local currency is unavailable, your order will be charged in USD for a competitive exchange rate.

If you pay by debit card or PayPal, JNBYPLUS will take payment when you place your order.

Visa, MasterCard, American Express, Discover, JCB , PayPal, Apple Pay, SHOP PayFor your safety, security checks are taken on all payments made to us at the time of purchase.

Absolutely. We keep your personal data private and confidential and only share it with your consent or if legally permitted to. For further details, view the JNBYPLUS Privacy Policy.

We offer One Delivery Fee for orders above a certain threshold – this means you can order multiple pieces from multiple locations for one fee. You'll see the delivery fee at the checkout. Free shipping on order over $150.

Once your order is confirmed, we'll send it within 2 business days. Depending on your location and selected delivery method, delivery can take 2-7 business days.  We'll email you with the tracking information and an estimated delivery date when each item is sent. You can also track your order by heading to Orders & Returns in your account.Opted for guest checkout? Track your guest order here.

While JNBYPLUS delivers internationally, what your order from our website can determine where their items are distributed — so some may not be available to order in all regions. Some items may also be restricted by local customs in the country you are sending to.

You may return full-priced items for a refund, provided your return is postmarked within 14 days of the date your order was delivered. Please contact us before sending your return.Guest Orders: If you placed your order using guest checkout, please create a JNBYPLUS account to request and manage your return. For assistance with the return process, please contact our Customer Care team at info@jnby.com.We do not offer exchanges at this time. All returned items must be unworn, undamaged and unused, with all original tags attached. Any branded boxes or cases included with your order must also be returned. If any items or packaging are damaged or missing, you may not be eligible for a refund.Read our Returns & Exchange Policy here.

We do not offer direct exchanges. If you would like a different size, colour, or style, please request a return for your current item and place a separate order for the item you prefer. Your return and new order will be processed separately.

For returns due to sizing, fit, or a change of mind, you are responsible for all return-related costs, including shipping and any applicable duties, taxes, and handling fees. If your item has a quality issue, please contact info@jnby.com before arranging the return so we can assist you.

Yes, you may return items from different orders in one parcel. Please submit a return request for each order and clearly list all order numbers and the items being returned in an email to info@jnby.com or in your return request notes. Each order must meet its own return conditions and 14-day return window.

We recommend returning your item in the reusable JNBYPLUS package provided, but if you're unable to do that, please find a suitable box so that items are returned in perfect condition. Items must be returned undamaged and unused, with all tags attached, including original packaging and branded boxes.

You can track your return by using the tracking number assigned to your Return Label. Once your return has been received by our warehouse, it can take up to 6 calendar days to process. As soon as it's accepted, we'll send you a confirmation email. Your refund will be processed to your original payment method. This can take up to 14 days to show in your account, depending on your payment provider.

View our size conversion charts by selecting Size Guide, which you can find above the select size menu, on the product information page.

Go to the product information page and select the Size & Fit tab to view the size, fit, cut and model measurements. You can find the material composition and care instructions on The Details tab.

All models on our website wear size M. Please use the model images as a reference and check the garment measurements in the Size Guide when choosing your size, as the fit may vary depending on the design, your proportions, and your preferred look.

To stay updated on exclusive promotions, new in and early sale access, sign up to our emails

All you need to do is add your eligible items to your shopping bag. Depending on the promo code, it will either be automatically applied, or you may have to manually enter it at checkout. If you have any questions, contact us at info@jnby.com

Our Customer Service team are unable to reactivate any promotional discounts. Promotional discounts and promotional codes are also non-transferable and have no cash alternative.