Returns & Exchange


Returns & Exchange

Guest Orders: If an order was placed using the guest check out option, please create an JNBY account to request and manage the return yourself by contacting our Customer Care team to help facilitate the return.(When you decide to return, please remember to contact us first.)

Customer service: UTC-5 Weekday 18:00 (6:00 PM) - 3:00 (3:00 AM)  

 Tips: 50% OFF and 40% OFF  items are not eligible for return or exchange.

You may return Full Priced items for a refund postmarked within 7 days after your order receiving date.

To be eligible for a return, your item must be unused, unworn and in the same condition that you received it in with the original tags.

 (Accessories and individual products are not eligible for return or exchange. )


We do not offer exchanges at this time. If you need a different size, item, etc. kindly place a new order for the item and return your current Full Priced item for a refund.


To Initiate your Return:         

Please submit a request for a Return by contacting our Customer Care team at to assist you with the return process. JNBY adheres to a strict no-paper policy, so as to reduce waste. This is why shipments do not include a return slip inside the box.


General Information:            

By mail:
1)You could ship the item(s) that you want to return or exchange to the US warehouse address at your cost 【email for the address detail】
2)We would offer you a Fedex return label and we would charge $40 from refund amount 【Please note that you could ask the courier for a bag for shipping while box shipping would charge you more than $100】.


Refunds (if applicable):                    

Once your return is received and inspected we will send you an email to notify you that we have received your returned item and on the approval or rejection of your refund.

If you are approved, your refund will be processed and a credit will automatically be applied to your original method of payment.

Any questions please email us at


Cancel policy (if applicable):

Orders could be cancelled before shipping.

If you cancel shipped out order items, you would be responsible for the freight cost of returning package.

Any questions please email us at


Thank you!